One of the questions in the survey which threw up the most interesting answers was the one which asked in-house counsel if they were using any form of metrics to measure the value added services that their external law firms were providing. Just 11% said that they did.
Although companies in general are very sharp in terms of lowering budgets and boosting performance in other areas of their business, for some reason the legal department budget would still seem to be regarded as something that is very difficult to measure.
