2003 has been an interesting year – I thought I might start my seasonal articles to you all with a review of that year and something of a soul searching or crystal ball gazing view of the coming year.

I think 2003 peaked with the roll-out of our state of the art voice over IP switch. Now I like innovative technology and there is little doubt that offering fee earners the ability to shout at their phones in order to speak to another person has been an unqualified success.