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IT directors are feeling insecure and undervalued. Long gone are the days when law firm IT directors could kid themselves that they themselves had the power to transform – even revolutionise – legal practice and that their influence on strategy could be compared to that of a chief financial officer. Managing an IT department is about delivering a good service to the lawyers while cutting costs for the business, nothing more and nothing less. An IT director acting as a revolutionary change agent and driving the firm’s business in new directions – that is the stuff of fantasy.

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