E-mail has taken over as the primary source of business communication among UK heads of legal, according to a snapshot survey looking at the personal use of technology among general counsel in the UK’s top companies.

An overwhelming majority (80%) of the 100 general counsel questioned said that e-mail is the method of communication they use most often for business. E-mail came significantly ahead of the second favourite form of business communication, the telephone, which was identified by only 13% of respondents. Post was identified by 5% and face-to-face communication by only 2% of the respondents.