Arriving in the offices of a major law firm to start her new job as a partner, Monica is struck by many aspects of the firm’s working practices. The high-level business objectives of the firm which the partners discussed in her interview were nowhere to be seen in the applications on her screen or in communal areas of the office. Her induction training to use the firm’s desktop applications was very generic and not sufficiently tailored to her practice area.
At the end of her first week, when Monica asked her secretary to print off document management system profiles for all the documents she had created that week, she discovered that the quality of the data in the profiles was very poor. For example, the document description was limited to ‘agreement’, ‘lease’ or ‘finance’ every time.
