Return on investment: Measuring questions
Technology investments can be complex, but measuring what sort of return you are getting on them is crucial to profitability - and it can help persuade fee earners and managers to improve working practices, writes Tim Travers
Arriving in the offices of a major law firm to start her new job as a partner, Monica is struck by many aspects of the firm’s working practices. The high-level business objectives of the firm which the partners discussed in her interview were nowhere to be seen in the applications on her screen or in communal areas of the office. Her induction training to use the firm’s desktop applications was very generic and not sufficiently tailored to her practice area.
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