Management: Metrics reloaded
It is Monday morning. You are called into the finance director's office. The plan is to outsource the legal department. You have until Friday to demonstrate that the legal function offers the best value for money for the company. What do you do? Graham Olver and Christopher Davis, of the commercial department at Thames Water, suggest a structure for response
You struggle through traffic into the office and you are a double espresso short of kick starting the week. The weekend at home disintegrated as you worked on a Joint Venture Agreement for Pete – an old friend who was an entrepreneurial business development director in one of the company’s subsidiaries. The “It will take only an hour or so” had crept remorselessly into the usual mix of eight or 10 hours of calls and drafting – depending on whose time-keeping you believed, yours or your wife’s or the kids’.
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