It was reported recently that a major law firm had been dropped by a Ftse 100 client primarily due to a lack of satisfaction with both relationship management and price. This is probably particularly galling to the firm concerned, as other press reports would suggest that this client will require extensive legal services over the next few months. Unfortunately for many firms this is not an isolated instance.
Changing advisers is a task that few clients undertake lightly. It is time consuming and takes senior people away from their main focus of running the business. Most clients would prefer nothing more than to believe that their legal advisers really understand their business, deliver sound, timely, practical, value-for-money advice in the context of that business, and are responsive and communicate appropriately with them and their people.
