Cost management: Is it them vs us?
Jeff Hodge was surprised by the resistance to legal cost management and e-billing in the UK - here he argues that law firm-client relationships must be measurable and those who ignore this business reality are unlikely to survive
Recently, I was asked to speak at an in-house management seminar in London on cost management and electronic billing. In preparation, from the US, I carried out some research into where the UK market had progressed in its management of outside legal expenses since my last contact in 1998.
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