According to the findings of a recent independent survey conducted by Legal IT, two-thirds of the top 100 law firms are currently investing or will be investing in the next 12 months in customer relationship management (CRM) technology.
While this indicates an exceptionally high level of adoption, which in turn reflects law firms’ innovation and acceptance of technology, few firms have fully realised the benefits of automating relationship management and communications. A large number of firms have encountered problems with persuading partners to part with their data, share information with their colleagues or even use the system at all!
