As with most office-based professions, the use of
e-mail has become mandatory for those working in the legal industry. Yet many high-profile organisations have been forced into legal action against staff who use e-mail in an illegal or irresponsible manner. E-mail is a strange hybrid form of communication which has all the informality of verbal communication yet all the permanence of a formal written letter. To make matters worse, it can easily be broadcast, inadvertently or maliciously, to hundreds – or even thousands – of people in a matter of seconds.
E-mail best practice
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