To gain the most from their IT systems, law firms must first understand that achieving both ‘value for money’ and performance improvement involves more than just delivering a new application or system to specification. In fact, law firms need to actively manage the value component of a project to deliver real performance and involve people, process and technology.
With return on investment (ROI) regarded as the key objective for any business project, a firm’s ability to realise the benefits from its information and communications technology (ICT) has become a major issue.
