No pain, no gain
Travers Smith Braithwaite is in the process of a second-generation KM system roll-out. Kieran Flatt looks at the problems faced by the firm and the process behind the decision to implement a new system
Most large law firms based in the UK have toyed with putting the principles of knowledge management (KM) into practice, in many cases, investing millions of pounds’ worth of the firm’s equity and intellectual capital in pursuit of the ever-elusive goal of developing a true ‘knowledge-sharing’ culture. Results have been mixed, to say the least.
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