Although choosing new IT software always carries inherent risks, there are ways of approaching a roll-out which can minimise them, write Mahshid Rafizadeh and Ian Harris
It has been said time and time again, yet still remains true: if the IT industry was monitored half as closely as the automobile industry, most current vendors would be forced to close. Hardware, and software in particular, maintains its own rules; rules that are heavily stacked in the interests of the vendor and not the customer.
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