Providing a single view
Most large law firms have some or all of the components necessary to collaborate more closely with their clients than they do. Clients need and should demand from their a 'single client interface' says Mahshid Rafizadeh. Here she outlines what this means in practice
Law has generally lagged behind business on the technology front, but law firms can no longer rely on the loyalty of the client. Clients’ perception of ‘value’ is driving the move away from the traditional cost-plus basis of billing to a perceived value for the service they receive.
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