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Getting back to basics
Voicemail was supposed to ease the burden on secretaries so that they could concentrate their efforts on other fee generating tasks, but a recent survey shows it has not worked out like that, writes Milan Zala
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More than 15 years ago, firms were plagued by the problem of trying to increase revenues and reduce the administration on fee earners and support staff at the same time. In relation to call management, it was envisaged that voicemail and DDI systems would provide the ideal solution by capturing all client calls and freeing up secretarial time from answering calls and message taking to fee generating tasks – that is, focusing on document production. But the reality 15 years on is far from this fairytale existence.
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Rose Walker |
The US firm has appointed a new London corporate head.
Lawyers can take two months of unpaid leave as part of a new flexible working scheme at the firm, which is also targeting its former lawyers.
Andrew Messios |
Bird & Bird CEO David Kerr will continue his leadership run after being granted a new three year term.
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