The handful of legal industry commentators who have survived the grim market conditions of the past 18 months have begun to whistle a new tune: apparently, the slowing of the ‘arms race’ is a positive thing. The great benefit of the long months of consolidation is that law firm strategy has become increasingly client-focused. Until recently little more than a buzzword, the concept of listening to clients seems to be taking its first steps towards reality.
But according to a major new survey undertaken by Legal IT‘s sister magazine, Legal Director, in conjunction with Oyez Legal Technologies, although this new openness might be a growing trend, it has been slow to trickle down to support functions and delivery mechanisms such as IT.
