Professional services firms have traditionally been able to thrive in virtually any market condition and have been consistently successful for several decades, without re-examining or changing their basic operating model.
However, with gradual, but inexorable, change in client expectations and the business environment over recent years, law firms will need to exploit IT more effectively in order to remain competitive. To do this, they will need to ensure that their information systems function as an integrated whole and are available to staff, clients and business partners alike.
