The legal services market is facing unprecedented change. New entrants are emerging, offering a wide breadth of services and stepping up the level of competition for business from ever-more-demanding clients. Most firms acknowledge that, while current business performance remains strong, they need to react to these market forces to safeguard their long-term success.
Legal firms need to exploit all kinds of information and knowledge to the full if they are to be successful in this challenging environment. IT, therefore, is an area in which firms must invest and where they should strive to gain the maximum return on investment.
