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In many sectors of industry, outsourcing IT is generally seen as good practice. But there are also many cases in which large organisations have lost money and strategic direction by outsourcing their IT. Lawyers and law firms are naturally cautious and suspicious creatures, especially when it comes to abdicating control of an important part of their dominion – even if it is ‘just’ a support function. However, a survey by business process outsourcing company Williams Lea in conjunction with Legal IT, of partners, finance directors and IT directors at 100 law firms has revealed that law firms are more open to outsourcing than previously believed.

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