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Following in the footsteps of corporations, law firms are recognising knowledge assets as a necessary and sustainable source of competitive advantage. They understand that while they are certainly knowledge-intensive businesses, they are not yet as good at managing knowledge as they would like to be. Like many of their corporate predecessors, they believe the best way to bridge this gap is to create knowledge management programs and appoint an individual, a chief knowledge officer (CKO), to lead them.As law firms consider this course of action, there are important lessons to be learned from their corporate predecessors as well as from law firms that have been early adopters. What is a CKO and what does one do? What resources does a CKO need to succeed? Is the role permanent or a passing fad? What approaches are law firms taking and how are they working?

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