An agentfor change
Anne Gallagher reports on the diverse approaches of US law firms to develop it strategies with technology companies in order to offer new, specialised services
Garry Mathiason is chairman of the high-technology group for US employment and labour firm Littler Mendelson, which has 30 offices in the US. “Lawyers need to look at ways in which technology can be used to provide clients with routine information and advice. The hourly rate has become so high that clients are looking for solutions. Using technology to give basic answers to basic questions can help reduce cost, as well as make answers accessible to many clients at once,” he says.Although technology is most used in basic ways, firms such as Littler Mendelson are finding more sophisticated ways to integrate new systems into their workplaces. “Fifteen years ago, we could not have had the office structure we do now. Lack of technology and networking capabilities stalled our growth until about seven or eight years ago,” he says.
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