X

Thank you for sharing!

Your article was successfully shared with the contacts you provided.

Leaving aside the large provincial practice that threatened to sue me for libel last year for daring to describe their feeble website as feeble, the relationship that most law firms have with the internet is best summed up by the recent actions of one London firm. On hearing that there had been complaints that it was taking staff more than a week to respond to e-mail messages sent by prospective clients interested in the services promoted on the firm’s website, the firm resolved the problem by having the website re-designed to eliminate all e-mail contact details.Given that most law firm website projects appear to be the offspring of an unholy trinity of talents: a lawyer who knows nothing about marketing or the internet; a marketeer who knows nothing about the internet and not much more about legal practice; and a website designer who knows nothing about anything – is it really a surprise that so many law firm websites are so dire?But, as Richard Susskind noted at last year’s Legal IT Forum ‘Glenlegal’, when it comes to the internet, the majority of City law firms “still do not get it”.Or, to use a recent joke: what is the difference between the BBC television series Walking With Dinosaurs and the attitude of lawyers towards the internet? Answer: One is a sad tale about the inability of once-proud creatures to evolve and their slow march towards extinction – and the other is a high-tech television programme.So here is my selection of five of the better law firm websites. If you are wondering why your firm’s site is not mentioned, perhaps that is because it tried to inflict unwelcome ‘cookies’ – these allow a website to store bits of information such as user ID so the site owners can check who is visiting the site – and lengthy registration procedures on me; crashed my computer; told me to change my browser; denied me access because I was not running the right flavour of Java – a program that means you can run the same application from any computer – ; appeared to have its web servers offline on the day I tried to visit; or was still ‘under construction’. And as for the West End firm that suggested I return at some indefinite date in the future because the site was ‘undergoing an exciting redesign’ – when it comes to the internet, you really do not get it.

This premium content is reserved for
Legal Week Subscribers.
Subscribe today and get 10% off.

A PREMIUM SUBSCRIPTION PROVIDES:

  • Trusted insight, news and analysis from the UK and across the globe
  • Connections to senior business lawyers within the leading law firms and legal departments
  • Unique access to ALM's unrivalled, market-leading reporting in the US and Asia and cutting-edge research, including Legal Week's UK Top 50 and Global 100 rankings
  • The Legal Week Daily News Alert, Editor's Highlights, and Breaking News digital newsletters and more, plus a choice of over 70 ALM newsletters
  • Optimized access on all of your devices: desktop, tablet and mobile
  • Complete access to the site's full archive of more than 56,000 articles

Already have an account?

For enterprise-wide or corporate enquiries, please contact Paul Reeves on Preeves@alm.com or call on +44 (0) 203 875 0651

 

Legal Week Newsletters & Alerts

Sign Up Today and Never Miss Another Story.

As part of your subscription, you can sign up for an unlimited number of a wide range of complimentary newsletters and alerts. Get the timely legal news and critical analysis you cannot afford to miss. Tailored just for you. In your inbox. Every day.

Copyright © 2018 ALM Media Properties, LLC. All Rights Reserved.