8. Determining Client Needs

We can’t assume that we know the best outcome for the client — that the goal is clear or that the pricing mechanism is understood.

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“Outside counsel is an important piece of the legal puzzle. But, a successful partnership is so much more. I think of it like a well-coached soccer team, where each player knows their role and responsibilities, and where all players are focused on the ultimate goal.” — José Gonzalez, EVP& General Counsel, CNA, USA

Outside Counsel’s job is to take the clients where they want to go, effectively, efficiently and with transparency.

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