A successful partnership is so much more. I think of it like a well-coached soccer team, where each player knows their role and responsibilities, and where all players are focused on the ultimate goal.” — José Gonzalez, EVP& General Counsel, CNA, USA

We have established in previous lessons that law firms and clients want the same things from their relationships and from individual projects. The “Relationship Wish List” and “Project Loathe List” in Lesson 1:11 Understanding Clients’ Goals and Expectations highlighted these common goals — value, transparency, and most of all, stable relationships.

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