Thank you for sharing!

Your article was successfully shared with the contacts you provided.

From the inhouse leader perspective, what does being outcome-driven mean? The expectation is that law firms should engage with the end goal in mind and therefore should know what the client sees as the end goal. As Harvard business school professor Clayton Christensen famously noted, people don’t want quarter-inch drill bits, they want quarter-inch holes. This is what we mean by being outcome-driven. Speak to clients about what they seek in terms of outcomes.

This premium content is locked for
Lean Adviser Legal subscribers only.

  • Subscribe now to receive:

  • 100+ Think Lean Daily Messages
  • 100+ Lean Lessons
  • 27 Lean Routine Checklists
  • 15 Lean Adviser Videos
  • Conference Calls for Q&A with Lean Adviser Editors including
    what’s coming next from Lean Adviser
  • Quarterly Training Sessions

Already have an account?
Interested in customizing your subscription with Law.com access?
Contact our Sales Professionals at 1-855-808-4530 or send an email
to [email protected] to learn more.

Lean Adviser Legal


ALM Legal Publication Newsletters

Sign Up Today and Never Miss Another Story.

As part of your digital membership, you can sign up for an unlimited number of a wide range of complimentary newsletters. Visit your My Account page to make your selections. Get the timely legal news and critical analysis you cannot afford to miss. Tailored just for you. In your inbox. Every day.

Copyright © 2020 ALM Media Properties, LLC. All Rights Reserved.