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From the inhouse leader perspective, what does being outcome-driven mean? The expectation is that law firms should engage with the end goal in mind and therefore should know what the client sees as the end goal. As Harvard business school professor Clayton Christensen famously noted, people don’t want quarter-inch drill bits, they want quarter-inch holes. This is what we mean by being outcome-driven. Speak to clients about what they seek in terms of outcomes.

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