Lawyers Should Be Outcome-Driven: In-House Perspective

From the inhouse leader perspective, what does being outcome-driven mean? The expectation is that law firms should engage with the end goal in mind and…

From the inhouse leader perspective, what does being outcome-driven mean? The expectation is that law firms should engage with the end goal in mind and therefore should know what the client sees as the end goal. As Harvard business school professor Clayton Christensen famously noted, people don’t want quarter-inch drill bits, they want quarter-inch holes. This is what we mean by being outcome-driven. Speak to clients about what they seek in terms of outcomes.

As part of our ALM Global Leaders in Law program (a membership group of general counsel and their teams from legal departments across the globe), we asked members their thoughts on how they’re working with their law firms and what they see as the opportunities for better alignment of expected outcomes and law firm service delivery.

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