Ask any business owner, in any sector, whether the chosen methods of operation are directly linked to safety and success and the answer will invariably be yes. In the manufacturing world, engineers and system designers seem to have a compulsive interest in process. They tend to believe that in most systems, the root cause of an error state will usually turn out to be a process deficiency.

What does this have to do with law firm success and safety? Let’s focus on reducing bad payers and malpractice claims. In the realm of private practice, the key to reducing both of these risks lies in the firm’s better internal processes.

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