Rewind your clock several pre-pandemic years and take a moment to imagine the scene: you and your team are sat at desks surrounded by files and folders. You can’t see each other for the mountains of paperwork that somehow still need to be sifted through and analysed and you’re edging closer to trial.

Ten years ago, a scene playing out like that may have resulted in a few nervous moments. That is, until the concept of Alternative Legal Services was born. The idea that somehow a ‘back office’ operation could become a hub, churning out document reviews, was appealing.