Pinsents’ Garfield Smith assesses how the legal profession can learn from the insurance industry’s outsourcing experience
I’ve worked in and around the insurance industry for as long as I’ve been lawyer. For a lawyer, the insurance industry is easy to understand. There are significant similarities between the legal profession and the insurance industry. Each is a conservative industry sector, slower than other industry sectors to embrace change, new technology and new business operating models.Each is a paper-based business focused on risk management that was once regional but has now become multinational. Each, too, is a regulated business where the protection of the rights of the ultimate end users of the service is of upmost importance.
