India’s LPO industry keeps growing – but not as fast as its cheerleaders hope or detractors fear. With a myriad of competing models, Anthony Lin says the ultimate winners remain far from clear
When it comes to the rise of India’s legal process outsourcing (LPO) companies, there are few neutral observers. To consultants and academics who regularly rail against the inefficient and hidebound legal professions in the US and the UK, Indian LPOs are at the vanguard of a long-awaited and much-needed revolution.
