For an IT director to be judged as successful, they need to be in charge of a successful and respected department. What makes matters more complicated is that the definition of success varies considerably according to who is making the judgement. In a law firm everyone is affected, to a greater or lesser extent, by the IT systems, and everyone will have a (differing) view as to how well things are being done.
While people’s judgement of the IT department will vary depending on who they normally have contact with, a good department will be working as a team to ensure that everyone has the back-up of the others to deliver an effective service.
