Stewart Balfour & Sutherland, a Scottish, West Highlands-based general legal practice, has begun outsourcing document transcription to eliminate typing backlogs at the firm and solve a “perennial” problem of finding the right staff. The firm has awarded the transcription contract to Voicepath.
Based across three sites in Campbel-town and Lochgilphead in Argyll and Bowmore on the Isle of Islay, the firm has a far wider catchment area than those in more densely populated parts of the UK – and it faces a greater challenge than most firms in recruiting suit-ably experienced support staff from the local area.
