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Thring Townsend is a 27-partner firm based in Bath and Swindon. It was looking for a consistent and effective way of measuring performance across the commercial and private client teams. Following a risk audit, it was clear to the firm’s management team that the solution was going to be IT-based. Managing partner Thomas Sheppard and finance director John Hilton saw that an agenda-driven system, with exception reporting, was the way forward.

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