A lot of time, effort and money have been spent by law firms on developing IT solutions for their clients over the past few years. Most law firm IT directors would now agree that much of this money has been wasted and that clients have been relatively unimpressed with the results so far. At the height of the dotcom boom it would have been a brave IT director who did not feel the need to launch a dealroom, yet these have had remarkably little impact, and with a few exceptions, most are now quietly gathering dust.
So what was it that we all missed? Why is it that, some years after this burst of activity, there are still relatively few successful client-focused initiatives? This article explains why there are still so few effective IT solutions that bridge the gap between law firms and their clients. It also identifies the key area that law firms and their IT departments should explore, if they are to provide more effective IT services and build stronger relationships with their clients.
