Most large law firms based in the UK have toyed with putting the principles of knowledge management (KM) into practice, in many cases, investing millions of pounds worth of equity and intellectual capital in pursuit of the ever-elusive goal of developing a true knowledge-sharing culture. Results have been mixed, to say the least.
Some of the accepted wisdom in the field of
e-commerce can perhaps apply equally to KM. For example, take Gartner chief information officer James Hall’s assertion, at the recent Legal IT Forum in Scotland, that only those who repeatedly try, fail and try again will build up a body of research sufficient to eventually make it work.
