In theory most lawyers agree with the basic workplace principle: ‘work smarter, not harder’. Yet lawyers in most legal practices fail to obey this unwritten rule by never applying this advice to their firms or themselves. Law firms have a notoriously poor record with training and developing their own staff. This is partly because fee earners seem to have great difficulty in justifying any activity which does not, as they see it, directly earn income.

Some cite the profession’s poor staff retention figures as a possible reason for a lack of training and development expenditure. But companies that invest in their people using workplace development strategies actually have better staff retention rates, committed employees and a more productive workforce.