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High-quality photos that meet desktop appraisal inspection standards provide a clear, time-stamped record of vehicle damage. (Photo: GITTI.NUNCHO/Shutterstock.com) High-quality photos that meet desktop appraisal inspection standards provide a clear, time-stamped record of vehicle damage. (Photo: GITTI.NUNCHO/Shutterstock.com)

No one ever plans for an accident to happen. The damage, injury and stress that accompany these unexpected events can add further complications to an already difficult situation. As an insurer, you face the challenging task of getting accurate information as quickly as possible, so you can manage loss costs and additional expenses while also supporting policyholders in their moment of need. As such, accident scene management is a complex yet critical piece of the accident claims process puzzle.

This claims process presents a number of key challenges, which include obtaining accident details and data, safely transporting the vehicle, and ensuring the vehicle is delivered to the preferred location. What’s more, for about half of accidents, coordinating the recovery of non-drivable vehicles must be completed first from the accident scene and then again from the storage facility.

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