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Overall satisfaction among homeowners who filed a property claim improved for the second consecutive year, according to a new J.D. Power 2014 Property Claims Satisfaction Study.

While it has been more than 16 months since Superstorm Sandy hit the Northeast, its effects are still being felt in the insurance industry, where customers are expressing their relative dissatisfaction with the claims process. Satisfaction among those who filed a claim for damage caused by Superstorm Sandy averages just 830 in 2014, down from 846 among Sandy-related claimants surveyed shortly after the storm. Overall, however, satisfaction among homeowners insurance customers who filed a property claim between April 2012 and January 2014 averages 840 (on a 1,000-point scale), up from 836 in the 2013 study. 

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