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Summary: While we often think of how to help our insureds protect themselves from damage from disasters, it’s easy to forget to secure the office. However during a disaster people expect their agency to be up and running; and if the disaster is located only at the agency, the longer you’re not functional, the more business you can lose to competitors. The following will help you develop a plan and prepare for whatever may come your way.

Step 1: Identify critical areas and key personnel.

Critical areas can be broken into segments:

Communications – With staff, insureds, and companies. Are phone lines accessible, how will you communicate with people? Be sure you have contact information for all employees; phone trees work well. Research reverse 911 in your area. This allows the police to contact you with important information. Text messages may get through when phone lines are jammed.

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