Many corporations are facing unpredictable events or drivers happening outside an organization that can be either negative or positive, but present greater volatility, uncertainty, complexity and ambiguity (VUCA), which makes it more difficult for leadership to make decisions. However, this provides a terrific opportunity to drive change and positively transform the business. This VUCA environment has also impacted the legal industry, as it transitions from a lawyer-centric guild to a customer-centric marketplace, with the corporate legal departments (CLDs) being the primary drivers of change.

Corporate legal departments are now being courted by all providers in the legal services ecosystem: Law firms, alternative legal service providers (ALSPs), Big Four and other service providers. The CLDs are in turn pushing their providers, both for the business and the practice of law, to be more technologically savvy and deliver a combination of legal, business and technology capabilities, to augment their expertise, and enable them to improve their efficiency and effectiveness.