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The news is filled with stories highlighting the promise of new technologies—machine learning, AI, blockchain—for the practice of law. Unfortunately, legal department experience with technology has not continually matched the headline aspiration. In fact, less than half of legal department users think current technology, such as matter management, contract management, e-billing, etc., has provided a less impressive “somewhat high” increase in efficiency, reduction in costs or increase in quality.

If a revolution in business is coming, it hasn’t reached most legal departments.

So, why do legal departments continue to experience this gap between perceived potential and actual experience?

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