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In the first of a six-part series, we outlined the purpose and core components of an e-discovery roadmap, a distinctive visualization for process change in the context of a corporate e-discovery readiness program. In Part 2, we explained the e-discovery project model framework and constituent components, which have a measurable financial impact on the business. Here, in Part 3, we introduce you to PIVOT, the overarching e-discovery readiness methodology developed by Susan Nielsen Hammond, and how to build out your “people” assets for continuous bench strength at preferred service providers.