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Despite all the hype surrounding cloud computing, the business cloud services market is still relatively immature — with many cloud service providers (CSPs) using a commoditized approach for delivering high-volume, low-cost, standardized services offered to a large group of users. As a consequence, not all CSPs will negotiate their terms of service. However, as is the case with most contracts, businesses with market leverage have been able to negotiate some changes in standard terms of service. Some of the most frequently negotiated areas of cloud services agreements include: