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In the new economy, both in-house and outside counsel have become better at doing business together. Indeed, in response to rightful demands by corporate clients, law firms have prioritized the demonstration and delivery of value with an eye toward return on investment and the bottom line. As a result, everyone has benefited from setting and meeting measureable goals, managing risk and avoiding surprises. The legal profession, however, remains a service business, and that paradigm often keeps outside counsel from telling their in-house clients what’s really on their minds. Here’s a list of things that outside counsel may not want to say, but that, when acknowledged, can lead to better (and less costly) service, better representation and a better overall attorney-client relationship.

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