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As an e-discovery lawyer at a large global law firm, I field many questions. The questions often repeat. When facing the same Frequently Asked Question (FAQ) for the umpteenth time, snappy retorts may spring to mind, usually in the form of a question back. It is important to remind oneself, however, that it is probably just the first time each particular person is posing the question. The questioner deserves a polite and thoughtful answer.

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