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When I arrived at Unilever in 2009, I found myself leading a patent group of close to 100 professionals worldwide, scattered in locations across the U.S., Europe and Asia. In the first six months of my tenure, I traveled extensively, visiting our offices across several continents, and gained a firsthand sense of the opportunities and challenges for our group. It was immediately clear to me that one of our biggest challenges would be to continue communicating effectively as we extended our global reach. We work with knowledge, and real-time access to our knowledge base is critical to doing our work effectively.