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Richard Jolly, Adjunct Professor of Organisational Behaviour, London Business School

It is twenty years since David Maister published his very influential book on this topic. In that time, the answer to the question of what it takes to build more powerful relationships has fundamentally shifted, whether you are in a key position in a law firm or in-house. Arguably, we are at a tipping point in both what great law firm leadership looks like, as well as what influential GCs do.

In the video below, Professor Jolly, of London Business School and Kellogg School of Management, outlines some of the key changes and how effective lawyers and GCs are responding to these changes, suggesting some practical steps that legal professionals can take to increase their impact and influence.

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