Regardless of whether a lawyer works for a firm, herself, a corporation, a governmental entity or a not-for-profit, a significant key to success is becoming a better listener. We have described in a prior article—A Need for Lawyers With Empathy—that practicing a form of empathy, or careful listening toward better understanding clients’ needs, can yield powerful advantages, including both a stronger practice and more successful client outcomes. The journey for lawyers in becoming empathic listeners and empathy researchers is one that can be accomplished through a more intentional embrace of practice and client management principles. While this activity can be described in a framework, such as what we present here as a disciplined “design-thinking” or “human-centered design” approach, there are certainly additional and alternative pathways that could be developed and refined.
Copyright © 2019 American Lawyer Media International, LLC. All Rights Reserved.