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Legal departments want more value from their law firms and are not seeing it happen. To address this, in-house legal teams tend to evaluate mostly financial and operational performance through their matter management tools. But this leaves a lot of key information for decision-making still on the table. As a stand-alone product, matter management tools cannot drive lasting, effective change because they do not truly measure quality or value.

Lean Adviser Legal

Think Lean Daily Message

"To every extent possible, the improvement stage should include clients. They can improve their own internal processes. The entire issue of how GCs and their internal clients work together is an under considered topic. Then it goes further. Clients can improve and be better partners to their external law firms, and they can also highlight areas for external counsel to improve, and look for the commitment of law firms to do this. Law firms which do embrace improvement initiatives from clients lay foundations with them for the next project."

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