For Better Outside Counsel Relationships, Tell Firms How They're Being Measured
"It feels like the law firms are going to do what we ask them to do, but oftentimes, we’re not telling them what we want," said one in-house ops leader at the Corporate Legal Operations Consortium's annual institute.
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Metrics are all the rage at Innovative law firms and legal departments these days. But while firms and companies are measuring more than ever before, they often don’t share what they track with each other.