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Cassandra Groves of UnitedLex. As a resident at UnitedLex, Groves oversees a team of document reviewers in India from the company’s Columbus, Ohio office.

Given lawyers’ predilection for precedent, the probability of a corporation outsourcing to an ALSP depends on the number of corporations who’ve already done so. This dependence produces the classic S-shaped adoption curve we’ve seen in everything from refrigerators to iPhones. UnitedLex’s deal with GE, coming on the heels of their deal with DXC, suggests we’re about to hit the steep part of this curve in legal services outsourcing. The incipient broad, rapid, change has profound ramifications for in-house legal departments, ALSPs and law firms.

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